Marketplace Management, not just Amazon and eBay
Online marketplaces enable a fast and flexible method of product exposure to new markets and customer groups. For organisations with SAP, FIS / TradeFlex optimises marketplace management
Marketplace ManagementMost customers start their product search via online marketplaces such as Amazon or eBay. The marketplace platforms offer benefits for enterprises including:
- international reach
- unlimited product selection
- individual advertising opportunities
- optional shipping services
In order to achieve these benefits and with potentially higher margins coupled with improved customer satisfaction, a deep integration of the systems involved should be considered.
This is the preferred way to manage the information flow across the entire order-to-cash process, from product placement via billing, payments and returns processing.
With the trend towards using market platform organisations such as Amazon and eBay, FIS have created a new cloud-based integration tool that provides comprehensive functions for SAP users.
FIS / TradeFlex allows organisations to manage their product data, orders, payments, returns and refunds. FIS / TradeFlex brings together your SAP system, the marketplace platform and additional systems including PIM (Product Information Management).
Your benefits by using FIS / TradeFlex
- Comprehensive and process integration in SAP
- Reduced workload for users as the entire process from order-to-cash, product selection and returns is covered
- Full transparency of expenses and revenues, including reporting/evaluation
- Centralised, multi marketplace management from one application
- Significantly increase the visibility of your brands
- Take advantage of new markets and customer groups locally and internationally
- Improved customer service – ready to provide information at any time
FIS / TradeFlex offers the optimal software solution for organisations with SAP to connect to marketplaces.
Whether an enterprise wants to step into marketplace ecommerce for the first time or already transact business via this channel (by selling their product range via their own online shop).
Key Features include Available product quantities are automatically transferred to the online marketplace (i.e. adjusted to reflect actual stock levels in SAP in real-time)
- Product attributes (i.e. size, colour, weight, materials) are automatically mapped with several marketplaces
- Billing documents are transferred back to the marketplaces via message control
- Automatic prevention of unnecessary goods dispatches
- Reimbursement management
- Automated posting of charges if they are considered for payment
- Returns notification via the marketplace
- Back processing of payments in case of returns or credit memos
SAP Cloud PlatformSoftware applications from the cloud need to be continuously connected to the ERP system in order to avoid data silos.
The FIS professionals use SAP Cloud Platform Integration to implement continuous and efficient processes for hybrid IT landscapes as well.
What is FIS / TradeFlex? FIS / TradeFlex is not a marketplace itself. It is an application build on SAP Cloud platform and Cloud Platform Integration to connect B2B as well as B2C marketplaces to SAP system (no matter whether it is an ECC or S/4HANA system). This is done with no SAP modifications.
Who is FIS / TradeFlex for? Generally for wholesalers and producers/manufacturers who want to simplify and automate their processes when selling at marketplaces. In summary, FIS / TradeFlex is used by organisations with SAP who want to automate their marketplace business channel with the least possible amount of manual work whilst focusing on the whole process.
The solution provides easy access to another sales channel besides their own shop-system.
What is the competitive advantage of FIS / TradeFlex? FIS focus on process integration far deeper than pushing an order to SAP. We differentiate our product by adding payment matching, returns cancellation, dispute management functionality.
Marketplace Platforms with FIS / TradeFlex connectivity.
 | Fnac is a French based retain chain specialising in the electronics, books (including audio), electronics, CDs and DVDs and computer games. |
 | Mercateo is a B2B trading platform on the Internet, providing business customers the facility to search for many suppliers and products |
 | Otto is one of the world's biggest mail order and e-commerce companies. Brands include including Freemans and Gratton in the UK. |
 | Digitec Galaxus is the biggest online retailer in Switzerland – operating the Digitec and Galaxus online marketplaces. |
 | Conrad electronics is a German retailer of electronic products. The marketplace platform is focused on consumer and specialist electronics including computing equipment. |
 | ManoMano is a French based e-commerce company specialising in DIY goods and gardening products. ManoMano work with over 3000 retailers. |
 | Cdiscount is a French e-commerce website with products such as electronics, household appliances and food - as well as services i.e. banking, travel, and mobile phone subscriptions. |
 | The Idealo website allows users to compare prices on a range of products from hundreds of shops and also offer selected flight destinations. |
