SAP Business AI and FIS AI

SAP Joule is SAP’s built-in generative AI copilot designed to help businesses navigate and automate tasks directly within their SAP cloud systems. Joule assistant—is similar to ChatGPT or Microsoft Copilot—but is specifically engineered to understand enterprise data, structures, and business processes.

Key Capabilities include

• Natural Language Interactions: Users can speak or type in plain language to pull analytics, update profiles, or change records without manually navigating complex software menus.
  
• Contextual Business Awareness: Because it is grounded in the SAP Knowledge Graph and your organisation’s specific tenant data, it answers questions with a full understanding of your company’s processes and compliance rules.
• Task Automation: It handles both simple actions (like pulling a financial trend chart) and complex workflows (like posting vendor invoices or updating human resource data).
• Cross-System Connectivity: Beyond SAP products, Joule is built on the SAP Business Technology Platform and integrates with third-party tools like Microsoft 365 Copilot.

Tailored Roles for Joule

SAP packages Joule’s AI capabilities into distinct versions depending on the user’s responsibilities:

For End Users: Embedded across core cloud suites like SAP S/4HANA Cloud (Finance/Supply Chain) to simplify daily transactional work.

For Consultants: SAP Joule for Consultants acts as a 24/7 expert that interprets complex ABAP logic, answers implementation questions, and reviews configurations using curated SAP documentation.

For Developers: SAP Joule for Developers operates inside tools like SAP Build to write code, generate automated application logic, build data models, and write unit tests from standard text prompts.

FIS / Nova

FIS / Nova as an AI agent that works within the FIS

The FIS / Nova agent Copilot works like an intelligent FAQ system: Users ask questions via voice input and receive relevant answers to better operate the (new) FIS products.

How does the FIS / Nova AI agent work ?

• FIS / Nova uses SAP BTP AI services
• The service has access to product-relevant documents such as product manuals
• Users can search through documents using voice commands 

Core Benefits

FIS/Nova provides support to inexperienced employees in using FIS products

FIS / Nova is usable across all FIS/bxp solutions