Nearshoring Services for an Employment Agency

Case Study: Nearshoring Services for an Employment Agency

FIS SST assisted employment agency Silesia Personnel, with a hosted, secure and centralized access portal to candidate information

CNC machine tool operator


The owners of an established employment agency, Silesia Personnel, were primarily focused on the recruitment of candidates with engineering expertise (CNC machine operators, welders, electricians etc.) The agency encountered a recurring issue in the demand for new placements.

They found that the demand for engineers was consistently lower at the end of the week compared to the beginning of the week. The in-house team at the employment agency were tasked with finding the availability and qualifications of the candidates. The company had five regional offices.

The candidate information was accessible partially on paper records and partially on an electronic database of candidates. Each of the five offices had their own separate database.

FIS SST Solution

Silesia had concerns regarding developing a solution from scratch. However, lower application development costs in Poland led Silesia to give the go-ahead with nearshoring services from FIS SST for a tailored application from scratch.

The project followed a typical SCRUM methodology:

·       Collect requirements and ranked them according to priorities

·       After a few months FIS SST created a pilot version (a business portal with access to candidates and archive documents) in one of the branches

·        Implementation of new modules progressed in parallel. The launch of the new enhancements was scheduled at intervals over several months

·        After eight months in development, the management decided to rollout the application to all other branch locations

FIS SST provided the server infrastructure. The model proved to be so attractive for Silesia that FIS SST created a hosted environment for the application. FIS SST provided all resources and server infrastructure in a SaaS model.

The FIS SST nearshoring team managed the entire process from gathering requirements, design, development and implementation. The entire project was completed in less than 9 months.


FIS SST nearshoring services created a business portal for Silesia Personnel which provided a centralized and secure alternative to disparate software and paper records at each office location. The portal was accessible by both office based employees as well as field staff and provided access to all available candidate information and their availability for employment.